💸 Refund Policy

Effective date: 04 October 2026 · Product: EstateSync PRO (Estate Sync) · Owner: Viralytics, Kolkata, India · Yeh page Hinglish me hai taaki bina lawyer ke bhi samajh aaye.

1. Trial-first policy

Har plan se pehle 14-din ka free trial hai — saare features khule, bina card. Isliye hum expect karte hain ki aap payment tabhi karo jab app aapke kaam ka hai. Mann badalne wale refunds isliye limited hain (section 4).

2. Payment → instant activation

Payment verify hote hi license key automatic activate ho jati hai — manual wait nahi. Agar payment ho gayi par 5 minute tak app activate na ho: email/WhatsApp par batao — turant fix ya 100% refund (aapki choice).

3. Full refund ke cases (no questions)

• Debit ho gayi, plan activate nahi hua (Razorpay failed-but-debited) → 100% refund ya turant activation (aapki choice). Gateway ka auto-reversal aam taur pe 5-7 din me bhi aa jata hai.
• Double payment (ek hi plan galti se 2 baar) → extra payment 100% refund.
• Technical fault hamari taraf se — core feature (import, database, share) 72+ ghante down aur hamari side se fix nahi → us mahine ka pro-rata refund ya free extension (aapki choice).

4. Refund NAHI hone ke cases

• Mann badal gaya / plan use kar liya: trial ke baad payment ki hai aur app kaam kar raha hai — refund nahi (14 din pehle try karna tha). Goodwill case me management decide kar sakta hai — magar promise nahi.
• Key-sharing/suspension: abuse ya key-share karne par suspend hone ka refund nahi.
• Data loss browser-side: aapka browser-data clear ho gaya (backup nahi liya) — service ka fault nahi, refund nahi.
• WhatsApp ban / third-party action: app message bhejta nahi — aapka apna WhatsApp use aapki zimmedari.

5. Yearly plan

Technical-fault refund yearly plan par pro-rata hoga (unused poore mahine ka hisaab, mahine ke hisaab se).

6. Refund process

1. Email support@viralytics.co.in (ya WhatsApp +91 91632 04066) — apna Order ID / Payment ID (Razorpay email me milta hai) + issue likho.
2. Hum 48 ghante me review karke approve/clarify karenge.
3. Approve hote hi refund 5-7 working days me original payment method par (Razorpay reversal).

7. Chargeback policy

Refund ke liye pehle humse contact karein (upar ka process fast hai). Seedha bank chargeback karne se dono taraf time lagta hai; chargeback ke baad account suspend hota hai jab tak matter resolve na ho.

8. Contact

support@viralytics.co.in · WhatsApp +91 91632 04066 · Viralytics, Kolkata, West Bengal, India.