UPI Payment System (Honest Samjhauta) 💚
Payments UPI se manual-verification ke saath hoti hain: aap pay karo → UTR submit karo → owner apne UPI app me paise verify kare → plan activate. Isliye process transparent hai — har payment ka record (Viralytics ke billing system + aapke UPI app dono me) hota hai.
Kab REFUND Milega ✅
- Payment ho gayi par 48 ghante me plan activate nahi hua (aur aapne email karke bataya) → 100% refund same UPI ID pe.
- Double payment (ek hi plan ke liye galti se 2 baar): extra amount 100% refund.
- Technical issue jiski wajah se plan ka core feature 72 ghante tak kaam nahi kar paya (hamari side se) → us mahine ka pro-rata refund ya free extension (aapki choice).
Kab Refund NAHI Milega ❌
- Plan activate hone ke 7 din baad "mann nahi" type requests.
- Partial month/year use karne ke baad.
- Galat policy todne pe deactivation (Terms ka section 3).
- Payment aapki bank/UPI app se fail hui aur hume mila hi nahi — ye aapke bank/UPI se hi resolve hoga.
Kaise Request Kare
- Email karo viralytics.support@gmail.com pe — subject "Refund Request" — saath me: registered email + UTR number + date + reason.
- Approve hone pe refund 5-7 working days me aapki same UPI ID pe aata hai.
- Jawab 2 working days ke andar pakka milega (ye pehla commitment hai 🙂).
Subscription Cancel
Plans auto-renew NAHI hote (manual UPI system hai) — expire hone pe automatically FREE tier, kuch cancel karne ki zaroorat nahi. Koi hidden charge kabhi nahi. 💚
Last updated: 2026-09-10 — Viralytics, India